Merchant Monitoring Specialist (Contract)

Join Binajasa Sumber Sarana, a leading financial services provider in Indonesia, as a Merchant Monitoring Specialist in Batam, Kepulauan Riau. In this contract role, you will play a pivotal role in strengthening our merchant relationships and driving our business growth. As a Merchant Monitoring Specialist, you will be responsible for monitoring merchant transactions, ensuring compliance with our policies, and providing exceptional customer service. You will work closely with our merchant partners to address any issues and optimize their performance. This is an exciting opportunity to be part of a dynamic and innovative team in the financial services industry.

Binajasa Sumber Sarana is a trusted name in the financial services sector, with a strong commitment to excellence and customer satisfaction. We offer a competitive salary and a comprehensive benefits package. If you are a passionate and dedicated professional with a strong background in merchant monitoring, we invite you to join our team and help us achieve our goals.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Monitor and analyze merchant transactions to ensure compliance with our policies and procedures.
• Provide exceptional customer service to our merchant partners, addressing any issues or concerns.
• Work closely with our merchant partners to optimize their performance and drive business growth.
• Conduct regular audits and reviews of merchant accounts to identify any potential risks or issues.
• Develop and implement strategies to improve our merchant monitoring processes and procedures.
• Stay up-to-date with industry trends and best practices in merchant monitoring.
• Provide regular reports and updates to management on the status of our merchant monitoring activities.
• Collaborate with cross-functional teams to ensure the smooth operation of our merchant monitoring processes.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in merchant monitoring or a related role.
• Strong knowledge of merchant services and payment processing.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with merchant monitoring software and tools, such as PayPal Merchant Services, Stripe, or similar platforms.
• Ability to work independently and as part of a team.

🛠️ Keahlian

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